Return & Refund Policy

At Trend Sense, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a simple return and refund process as outlined below.

1. Return Policy

We have a 5-day return policy, which means you have 5 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging, with all tags and labels attached.
• Accompanied by the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, contact us at deskmail280@gmail.com with your order number and reason for return. Our team will review your request and guide you through the process.

Please note:

• Returns are only accepted for items purchased directly from our website, trendsense.in.
• Items sent back to us without first requesting a return will not be accepted.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Products that have been used, damaged, or altered.
• Sale or clearance items (if applicable).
• Gift cards.

4. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Policy

Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account.

6. Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account or credit card statement. If there’s still an issue, contact your bank or credit card provider as processing time may vary.

If you’ve done all of this and still have not received your refund, please contact us at deskmail280@gmail.com.

7. Damaged or Defective Items

If you received a defective or damaged item, please contact us immediately at deskmail280@gmail.com with photos and a description of the issue. We will arrange for a replacement or full refund at no additional cost to you.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at deskmail280@gmail.com.

9. Contact Us

For any questions or concerns regarding returns or refunds, feel free to reach out:

Email: deskmail280@gmail.com